zk899 Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by zk899 ("we", "us", "our") in connection with the online betting and gaming platform accessible at https://zk899.cam and all associated services (collectively, the "Services").

zk899 is committed to protecting the privacy and personal data of all users ("Players") who access our platform — including players across Indonesia in cities such as Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and Semarang. We process personal data only for the specific, legitimate purposes described in this Policy, and only to the extent necessary to deliver those purposes.

By creating an account on zk899 or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Services and close your account.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, email address, phone number, date of birth, national identity number, payment details, and IP address.
• "Processing" — any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is zk899.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller, under documented instructions (e.g., payment processors, cloud hosting providers).
• "Consent" — freely given, specific, informed, and unambiguous agreement to the processing of your personal data for a stated purpose.
• "Cookie" — a small data file stored on your device by a website to retain information about your session, preferences, or browsing behaviour.
• "KYC" (Know Your Customer) — the identity verification process required by anti-money-laundering regulations and zk899's internal compliance policy.

zk899, operating via the website https://zk899.cam, is the Data Controller responsible for your personal data. All enquiries relating to how your data is collected, processed, stored, or shared should be directed to our Data Protection team using the contact details set out in Section 15 of this Policy.

Where zk899 engages third-party Data Processors to assist in the delivery of its Services (for example, payment gateway providers, identity verification services, or cloud infrastructure providers), those processors act only under binding contractual obligations consistent with this Policy and applicable data protection law.

4.1 Registration Data

When you create a zk899 account, we collect:

• Full legal name (as shown on your National Identity Card / KTP);
• Email address;
• Indonesian mobile phone number;
• Date of birth (to verify the 21+ age requirement);
• Chosen username and encrypted password hash.

4.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and to protect the integrity of the platform, we collect:

• Copy or photograph of your National ID (KTP Nasional) or equivalent government-issued document;
• Proof of residential address (utility bill or bank statement dated within the last 90 days);
• Selfie photograph holding your ID document;
• Proof of ownership of the payment method used (e.g., screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account displaying your registered name).

4.3 Transaction Data

We record all financial transactions on your account, including deposit amounts, payment methods used (bank transfer reference numbers, e-wallet identifiers), withdrawal requests, and bonus credits and deductions.

4.4 Gameplay Data

We log your betting and gaming activity, including bets placed, games played, outcomes, and session duration. This data is used for account management, responsible gaming monitoring, and fraud detection.

4.5 Technical Data

We automatically collect certain technical information when you use the Services, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Session timestamps and duration;
• Referring URL and pages visited within the zk899 platform.

4.6 Communications Data

When you contact zk899 support (via live chat, email to [email protected], or WhatsApp), we retain a record of the communication content, timestamps, and resolution outcome for quality assurance and dispute resolution purposes.

zk899 collects personal data through the following channels:

• Directly from you — when you register, complete KYC, make deposits, contact support, or submit any information via the platform;
• Automatically — through cookies, server logs, and similar tracking technologies as you navigate the platform (see Section 11 for Cookie details);
• From third parties — identity verification providers may confirm or supplement the information you provide during KYC; payment processors provide transaction confirmation data; fraud-prevention services may share risk signals.

The table below summarises the key purposes for which zk899 processes personal data and the corresponding legal basis for each:

zk899 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only in the limited circumstances described below:

7.1 Service Providers (Data Processors)

We engage third-party service providers to support the delivery of our Services. These include payment processors (handling BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja transactions), KYC / identity verification providers, cloud hosting and infrastructure providers, customer support platform vendors, and fraud-prevention services. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to zk899.

7.2 Game Studio Partners

To deliver live casino and slot content, zk899 integrates platforms from licensed studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, and others. Minimal technical data (e.g., session tokens) may be exchanged with these studios to facilitate gameplay. No personally identifiable information is shared with game studios beyond what is technically necessary.

7.3 Legal and Regulatory Disclosure

We may disclose your personal data to regulatory authorities, law enforcement agencies, or licensing bodies where we are legally required to do so — for example, in response to a court order, a request from a financial intelligence unit, or an investigation into suspected money laundering or fraud.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of zk899's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account prior to the completion of any transaction.

zk899 operates as an internationally licensed platform. Some of our service providers and infrastructure partners may process your personal data in jurisdictions outside Indonesia. Where such transfers occur, zk899 ensures that appropriate safeguards are in place to protect your data at a standard consistent with this Policy, including the use of data transfer agreements or equivalent contractual protections.

If you have questions about the specific safeguards applied to any particular international data transfer, please contact us at [email protected].

zk899 retains your personal data only for as long as is necessary for the purposes for which it was collected, and no longer than required by applicable legal or regulatory obligations. Specific retention periods include:

• Account and KYC data: Retained for the duration of your account plus a minimum of 5 years following account closure, to satisfy AML and regulatory record-keeping requirements;
• Transaction records: Retained for a minimum of 5 years following the date of the transaction;
• Support communications: Retained for 2 years from the date of the last communication;
• Technical / session logs: Retained for up to 12 months;
• Marketing preferences and consent records: Retained until consent is withdrawn or the account is permanently closed.

When the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be attributed to an individual.

zk899 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL / TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment records;
• Role-based access controls ensuring that employee access to personal data is restricted to those with a legitimate operational need;
• Multi-factor authentication requirements for administrative systems access;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Incident response and data breach notification procedures consistent with applicable regulatory requirements.

While zk899 takes all reasonable technical precautions, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect unauthorised access to your account, please contact our support team immediately at [email protected].

zk899 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used are:

• Strictly Necessary Cookies: Essential for the platform to function. These enable you to log in, maintain your session, and navigate between pages. They cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your preferences (such as language settings and display options) to personalise your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how Players use the platform — which pages are visited most frequently, where navigation issues occur — to help us improve the platform. No personally identifiable information is included in analytics reports.
• Security Cookies: Help detect and prevent fraudulent activity, including account takeover attempts and bot traffic.

You can manage cookie preferences via your browser settings. Disabling strictly necessary cookies may prevent you from logging in or using certain platform features. Disabling analytics or functional cookies will not affect your ability to place bets or access your account balance.

You hold the following rights in respect of the personal data zk899 holds about you. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receiving your request.

zk899 uses date-of-birth verification during registration and KYC document checks to enforce the 21+ age requirement. If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered on zk899 using false information, please notify us immediately at [email protected].

zk899 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players via email or via a prominent notice on the platform.

We encourage you to review this Policy periodically to stay informed about how your personal data is being protected. Your continued use of the Services after any amendment constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must cease using the Services and close your account.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by zk899, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Request — [Your Account Username]"
• Live Chat: Available 24/7 via the chat function on the zk899 platform
• Response Time: We aim to acknowledge all privacy-related requests within 5 business days and to resolve them fully within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7 — serving Jakarta, Surabaya, Bandung, Medan, and all of Indonesia)